You have the right to complain against a lender.
As a consumer you have the right to complain against a credit or financial institution when you are not satisfied with them. So what should you do?
Talk to the lender first:
- Contact the lenders customer service – you should find their contacts on their webpage.
- Submit an official complaint and be sure to ask when will you get an official response from them.
If you’re not happy with how things turn out or you don’t get an answer, then:
- Contact your national competent authority or Ombudsman – you can always find the contacts on your AskRobin profile.
- Submit a complaint there.
You will be guided through the process by their representative.
We advice to support your claim with relevant documents, if possible. These could be contracts, proposals, emails on the service or product you are making complaint of. Also, keep copies of all the communication you have with the lender.