Hi, I am Robin, your personal assistant for credit.
My job is to match you with best available credit options and help you compare credit terms, to make a smart credit decision.
Robin is helping over 1 Million users in Latin America to make a smart credit decision. Robin matches you with best available and safe credit options and helps you compare credit terms.
Robin community includes
Over 1 million users
200 professional loan providers
Average rating of loan providers
Most common loan purposes for Robin users
Invest in business
What is Robin?
Robin is a chatbot – automated talking robot in Facebook messenger. Robin helps you to find the best personal loan offer.
How does Robin work?
To get the best credit offer you need to chat with Robin in Facebook messenger. Robin automatically asks you questions and we need your answers to learn about your needs and preferences. According to your answer Robin will scan the credit market, compares and matches you with the best credit offer!
Why Robin asks me personal questions, is Robin safe to use?
In order to get personalized best offer for you Robin needs to know your needs and preferences. The more information Robin has, the more accurate offer Robin can provide you! It is completely safe to answer these questions. Security is Robin’s top priority! Your given information is only used for matching you with the best credit offer available in the market. Robin has helped already over 500.000 clients who have happily found a safe personal credit offer!
How to use Robin?
Easy! There is no need to write you answers. You just need to select the options Robin provides. Here is a step by step guide:
Open the link, push the start button and follow Robin’s instructions.
Select answers to Robin’s questions in order to get the best personal offers. Be honest & truthful – we’ll use your answers to find the best options that fit your need.
Look the offers Robin found for you & read the extra info – it gives you a better idea what are the exact application requirements.
Apply and achieve your financial goals!
Will Robin give me a loan?
Robin doesn’t give loans, but based on your needs compares and finds the best ones that fit your needs. Robin is your personal assistant and friend. Robin needs to know what you are looking for in order to give you the best suggestions. Then, all the possible banks & lenders are compared to fit your needs.You have a need & Robin will find you a match!
What do I need for getting a loan?
Everyone has different requirements. Under every offer Robin finds you, there is a link that reads “More info” – click it! There you can find the most recent requirements for applying a loan.
How much will it cost me? How much will I need to return?
After having a chat with Robin you will receive the best credit offers that you can apply for. Robin will present 6 options for you, please read about their terms before you apply. Remember, each lender has their own terms and is better if you read them carefully before applying for the loan.
I already applied and I haven’t got an answer.
Lenders will tell you the application process time and when you should expect their answers. This time may vary and depends on the lender. Fees, amounts, time periods also affect the answer time. If you think you have waited too long or have extra questions please contact the lender directly.
I got a rejection, now what?
Don’t worry! It happens to all of us. Whatever the reason was, Robin will find you next offers. By telling Robin the reason of rejection, you’ll get better fit offers. Robin will share ideas and tips that could help you get accepted next time. Every single user is important to us and we would love to serve you better!
How to make a complaint?
You have the right to complain against a lender.
As a consumer you have the right to complain against a credit or financial institution when you are not satisfied with them. So what should you do?
Talk to the lender first:
Contact the lenders customer service – you should find their contacts on their webpage.
Submit an official complaint and be sure to ask when will you get an official response from them.
If you’re not happy with how things turn out or you don’t get an answer, then:
Contact your national competent authority or Ombudsman – you can always find the contacts on your AskRobin profile.
Submit a complaint there.
You will be guided through the process by their representative.
We advice to support your claim with relevant documents, if possible. These could be contracts, proposals, emails on the service or product you are making complaint of. Also, keep copies of all the communication you have with the lender.
How we make money
Robin is customer advocate
Robin is your advocate in the complicated financial world. That’s our promise to you.
This means that Robin is a free service for all of our customers. Always.
Robin is the best at answering your questions via Facebook messenger. Robin is active now in Spain, Colombia, Mexico, Argentina, Peru, Chile and Brazil. The easiest way to contact Robin is from your pocket, with your mobile phone. Leave your feedback to Robin via Facebook messenger.